Sonytek Display Co., Limited

FAQ

Time：2023-12-11

Q: How can I get the samples? Standard sample and Custom.

A: Custom sample : Send inquiry → Offer quotation →Confirm quotation & pay tooling charge → Provide drawing → confirm drawing → make tooling & samples → Samples finished → Delivery via freight or sea collect

Q: How long can I expect to get the sample?

A: Standard sample: 3 work days after confirming the order.
Custom sample: according to the draw base on 15-20 days

Q: Can you design the LCD in accordance with our demand?

A: Yes. We will give you the best tooling charge.

Q: Are you a manufacturer?

A: Yes. Sonytek Display is an LCD manufacturer with more than 10 years experience.

Q: Do you have own technology team?

A: Yes. We have own engineer team.

Q: Can you offer customization service?

A: Yes. OEM and ODM acceptable.

Q: Could you give me a competitive price?

A: Of curse. We looking forward to a long term relationship with you.

Q: Is there a Touch Panel (Touch screen) on the display?

A: We can offer you the Resistive Touch Panel or Capacitive Touch Panel if you need.

Q: Is there a possibility to make a more brighter display?

A: Yes, please share us more details about the project requirements, and we will try to find a Solution and Customized high brightness backlight for you.

Q: Is it a long-term supply?

A: We understand you probably worry whether we still offer the display after your long development time. SONYTEK gives the promise to every customer to every product we sell on this web store. We promise the long terms continuity supply and would never end supply.

Some controller IC may stop the production, we'll try our efforts to find the completely compatible ones. If the equivalent is unavailable, we'll make the new tooling and use the most similar IC as replacement. So you don't have to worry even your research time is very long.

Q: I am new for developing LCD modules.

A: Please don't worry about it. Our engineer will help you if you have any problems when you try to power on the display. We will send you the complete development documentation (datasheet, initial code, schematic, CAD drawing etc) and help you easy to get started.

Q: How can i find the right product?

A: Please send us your requirements, we will recommend our standard products, if it’s not fit, we will do the necessary adjustment & customization.

Q: How long is the product warranty and service?

A: The product is valid for 1 year and is a lifetime technical support service.

Q: Can you provide drawings and related procedures?

A: We can provide drawings and procedures for customers to confirm.

Q: How do you manage product quality?

A: The products are baked, aging, electrical measurement and other procedures for testing.

Welcome to our site! This document is a legally binding agreement between you as the user(s) of the site (referred to as “you”,“your” or “User” hereinafter) and www.sonytek.com -- owner of the site www.sonytek.com .

1.Application and Acceptance of the Terms

1.1 Your use of www.sonytek.com ’s services,and products (collectively the as the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy and any other rules and policies of www.sonytek.com that may be published by www.sonytek.com from time to time.This document and such other rules and policies of www.sonytek.com are collectively referred to below as the “Terms”.By accessing www.sonytek.com or using the Services,you agree to accept and be bound by the Terms.Please do not use the Services or www.sonytek.com if you do not accept all of the Terms.

1.2 You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with www.sonytek.com ,or (b) you are not permitted to receive any Services under the laws of PR China or other countries / regions including the country / region in which you are resident or from which you use the Services.

1.3 You acknowledge and agree that www.sonytek.com may amend any Terms at any time by posting the relevant amended and restated Terms on www.sonytek.com .By continuing to use the Services or www.sonytek.com ,you agree that the amended Terms will apply to you.

2.Users Generally

2.1 As a condition of your access to and use of www.sonytek.com or Services,you agree that you will comply with all applicable laws and regulations when using www.sonytek.com or Services.

2.2 You must read www.sonytek.com ’s Privacy Policy which governs the protection and use of personal information about Users in the possession of www.sonytek.com and our affiliates.You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.

2.3 You agree not to undertake any action to undermine the integrity of the computer systems or networks of www.sonytek.com and/or any other User nor to gain unauthorized access to such computer systems or networks.

2.4 You agree not to take any advantage in using the information listed on www.sonytek.com or received from any representatives of www.sonytek.com in the activities including: setting price levels,or quotations of products and services which are not purchased from www.sonytek.com ,preparing website contents,writing contract oragreements which are without www.sonytek.com ’s participation.

3.Products and Prices

3.1 Since we are continuously developing and upgrading our products and service,any technical,non-technical specification,including but not limited to web pages,reports tables,figures,images,videos or audios of any of products of www.sonytek.com may be altered or completely changed in formats and contents without a prior notification either online or offline.

3.2 Prices listed on www.sonytek.com or provided by any representatives of www.sonytek.com are subject to change without a prior notice.

4.Limitation of Liability

4.1 Any material downloaded or otherwise obtained through www.sonytek.com is done at each User's sole discretion and risk and each User is solely responsible for any damage to www.sonytek.com ’s computer system or loss of data that may result from the download of any such material.

On www.sonytek.com (from now on,will be referred as sindadisplay.com ),visitor privacy is of our serious concern.This privacy policy page describes what kind of personal information may be received and collected by sindadisplay.com and how the information will be used.

Search Engine Ads

As many other professional sites,sindadisplay.com invest on the internet advertisement.Our advertise partners include Google Ads .In order to maximize online advertising ROI and to find target clients,sindadisplay.com applied some tracking codes generated by those search engines to record user IPs and page viewing flows.

Business Contact Data

We collect all the business contact data sent through emails or web forms on sindadisplay.com from visitors.The visitor identification and contact related data entered will be kept strictly for sindadisplay.com ’s internal use.sindadisplay.com will ensure the safety and proper usage of those data.

Information Usage

We will only use your personally identifiable information as described below,unless you have specifically consented to another type of use,either at the time the personally identifiable information is collected from you or through some other form of consent from you:

1.We will use personally identifiable information to complete any orders you have placed.

2.We will use personally identifiable information to provide you with the specific services that you have requested,such as to reach a retailer.

3.We will use your personally identifiable information to respond to questions that you send to us.

4.We will use your personally identifiable information to send you emails from time to time,such as newsletters and notices about our promotions.

5.We may disclose personally identifiable information as required by law or legal process.

6.We may disclose personally identifiable information to investigate suspected fraud,harassment or other violations of any law,rule or regulation,or the terms or policies for the Web site.

Opt Out/Corrections

Upon your request,we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account.You can make these requests at the customer information section,or by telephoning,or emailing your request to sindadisplay.com ’s Customer Support department at sales@lcd.sindadisplay.com .Please do not email your credit card number or other sensitive information.